Hosted PBX: Understanding the Difference Between PBX and VoIP

Hosted PBX: Understanding the Difference Between PBX and VoIP

6 Jan, 2018
Lillian Sullivan
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When it comes to running your business efficiently, you just cannot ignore the importance of connecting with your customers in a seamless way. You just cannot afford any disturbance when you are discussing business deals with your prospective clients and customers. Many businesses opt for hosted PBX, while others put their money on VoIP technology. Both systems help you make and receive phone calls, but there are certain differences between these two technologies. For instance:

  • PBX systems are not new and have been helping Save for Kids.org businesses connect with customers for years. These systems utilize your standard phone line to help you make and receive calls. You will require a manual control board, a computer server, and several lines to start using your PBX system. The lines lead to an internal switching system that diverts calls to different phone lines. VoIP phones, on the other hand, help you make calls through the internet. It means that you require a high-speed internet connection to start using VoIP phones.
  • Both systems may have different equipment requirement. In case of a traditional PBX system, you can get started with your standard analog phone equipment. It means that you usually need nothing more than a cordless or corded phone and a headset. You will have several equipment options when you put your money on a VoIP system. You will need a wireless or IP phone to connect to the internet. You may require more to utilize different features of VoIP systems.
  • Both systems vary greatly in terms of configuration options. While hosted PBX systems now offer good configuration options, you cannot compare it with VoIP systems. You will also find it much easier to configure and manage VoIP systems because you can manage everything directly from a computer. You do not require any serious knowledge to program and reprogram VoIP phones. You can use any internet connection to change your system settings. Moreover, you can use a PBX system to divert calls to different numbers, but you can achieve the same more efficiently when using a VoIP setup. These systems are considered more efficient because they also offer voice mail-to-text feature.
  • Call quality may not be the same. As mentioned already, your VoIP system requires an internet connection to function properly, so you may not always experience great connectivity. Voice quality may seem better when using a PBX system because you have to use the traditional settings to take advantage of its features.

The crux of the matter is that both hosted PBX and VoIP systems have their set of benefits. However, you need to bear in mind that they serve well in different conditions. Therefore, it is a good idea to take your time and determine your unique needs first. You should then compare both options to select what will help you run your business in a seamless way. So, be sure to take your time and conduct some research before you decide to put your money on VoIP or hosted PBX systems.

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